It’s All About Metrics
Successful organizations compare metrics against their business models and strategic plans. Analysis of key performance indicators provides management with the data necessary to make course corrections based on actionable data versus a “gut feeling” approach. This is especially true for economic development organizations.
A well-designed customer relationship management system, combined with ongoing training and regular updates, is an excellent solution for capturing actionable information. Most CRMs come with “out of the box” features designed to capture sales forecasts, cash flow estimates, and headcount information. Economic developers, however, have unique requirements and must manage/report on areas including:
- Jobs Created and Retained
- Project Attraction
- Capital Investment
- Incentive Utilization
- Revenue and Hiring Trends
Conrin developed edoforce, a customer relationship management application designed exclusively for EDOs, edoforce.com. edoforce.com is installed directly into Salesforce.com and delivers the ability to capture and manage EDO specific data sets.
Projected jobs created
- Incentives offered by industry
- Total incentives offered by the project
- Aggregated incentive performance for annual reporting
- Jobs created
- Workforce requirements
- Revenue/hiring trends
Looking for a CRM for your organization? Already using Salesforce.com? Give us a call at 616) 897-4325 and discover what edoforce.com can do.